Refund & Return Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Zivahh, we strive for 100% customer satisfaction. Please review our Refund & Return Policy below.

1. Refunds

• Refunds are only issued if:

  • The product received is defective, damaged, or incorrect.

  • The return request is made within 7 days of delivery.

• Refunds will be processed to the original payment method within 7–10 business days after inspection.

2. Returns

• Items must be unused, unworn, and in original packaging with invoice.

• Certain products (customized or engraved jewellery) are non-returnable.

3. Warranty Claims

• Zivahh provides a 3-month warranty on manufacturing defects.

• Customers must present proof of purchase to avail warranty service.

4. Exchanges

• Exchanges are allowed for size/variant issues if stock is available.

5. No Refund Exceptions

• Refunds are not provided for change of mind.

• Zivahh’s decision on refund/return requests will be final.